Due to the nature of products sold on Genshin Impact Market, we issue a strict no-refund policy. Once an account or service has been distributed, the transaction is considered completed and ineligible for a refund.
Refunds may be only be requested before the delivery taking place. Once delivery has occurred, a refund is no longer an option. It's the buyer responsibility to secure the account after the deliver, anything happens to the account as such as (lost of password, unable to log in, account damaged after being sold) isn't for us to resolve.
In the event that a product or service is insignificant as described, please submit a support ticket and a member of our management team will review the situation. Our decisions are made on a case-by-case basis.
While we offer no refunds, in most cases we allow you to resell your account to us. Please contact our customer support team or email us on email@example.com
Genshin Impact Market has no obligation for a refund in the event of a product purchased by accident, purchased by a family member or any kind of buyer's regret.
According to our refund policy, we do not offer exchanges.
If an order is not screened by us fraudulently, the payment will be cancelled or refunded immediately. If the customer cannot be verified within 48 hours of purchase, payment will be returned automatically.
If you have any questions or concerns about our refund policy, please submit your request in our customer service team.
We have a customer support team to help with any of your inquiries. It's either if you're looking to make a purchase of an Genshin Impact account, have an account you want to post on our website to sell, or any other special inquiries, please do not hesitate to ask us for help! Customers are the KING & QUEEN to us, and it's our pleasure to keeping you satisfy with our services